Cancellation / Return (Refund / Exchange)
In our shop, the following conditions are met. For details, please check each link.
■ Refund for customer convenience
Refunds will be given if the following conditions are met.
Correspondence conditions
Only unopened items will be refunded at the expense of return shipping and other expenses.
Available period
If you contact us within 30 days after the item arrives
Refund amount
Full amount of the item price
Return shipping fee
Customer burden
■ Replacement at customer's convenience
If the following conditions are met, we will exchange the product.
Correspondence conditions
We will exchange only the shipping fee
Available period
If you contact us within 30 days after the item arrives
Return shipping fee
> Customer burden
Re-shipping
Customer burden
■ Refund due to product defects
Refunds will be given if the following conditions are met.
Correspondence condition
100% of initial defects within 30 days will be accepted.
Available period
If you contact us within 30 days after the item arrives
Refund amount
Full refund.
Return shipping fee
Store burden
Correspondence condition
100% of initial defects within 30 days will be accepted.
Available period
If you contact us within 30 days after the item arrives
Refund amount
Full refund.
Return shipping fee
Store burden
■ Replacement due to product defects
If the following conditions are met, we will exchange the product.
Correspondence conditions
Initial defects within 90 days will be 100% returned or exchanged.
Available period
If you contact us within 90 days after the item arrives
Return shipping fee
Store burden
Re-shipping shipping
Store burden
>
Correspondence conditions
Initial defects within 90 days will be 100% returned or exchanged.
Available period
If you contact us within 90 days after the item arrives
Return shipping fee
Store burden
Re-shipping shipping
Store burden
>
■ Cancellation / Refund / Exchange Contact
Inquiry Form
"Shop" in the purchase history list Please contact the store from "Inquiries to F".
■ Return address
Zip code
286-0014
Address
290-Gobu, Narita-shi, Chiba 4
Wells 21 Narita Part 1 No. C